Sharing is Winning: the guts of a successful knowledge-sharing recognition program

I’m a big fan of collaborative games, games where you need to work together to achieve a goal. I play a couple on my iPhone and the best of them combine individual rewards and community involvement. If I contribute 10 archers to the next battle, I get an individual medal and my team captures the Black Knight’s castle. I love that I am being recognized and that the team benefits.I haven’t always been a fan of recognition programs for knowledge-sharing practices. I believe that sharing knowledge requires a change to behaviors. That change is only sustainable in the long-term if team members understand how sharing knowledge benefits them, their customers and the organization.

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A new metric to show the effectiveness of internal documentation – the looper

For those of us who have worked for years with customer-facing documentation, we have found a wealth of information (not always accurate, but a lot of it) about how valuable the knowledge we deliver is. Some examples are the number of times a bit of knowledge shows up in a search result, how frequently it …

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