Klever Insight’s mission is to unleash expertise so everyone knows the smartest steps to take to truly make a difference.
The Klever Insight management team has deep and strategic expertise in customer success, support, and knowledge management as both practitioners and consultants.
We know that managers are pressed to perform, often with few resources. We built Klever Insight as the platform we wished we had in practice: A step-by-step way to focus on the important and strategic, while still managing the urgent — so managers can do just a little every day, to make a big difference.
Klever Insight has three guiding principles:
Empowered experts everywhere.
Many small steps make big gains.
Together, we are better than any one of us.
These three principles lie at the core of how we think about building the company, the core of how we built the software & platform and the core of how we think about our ecosystem.
We also spearheaded the development of new, open-source support and success measures, the Open Customer Metrics Framework (OCMF), today accepted by the most visionary and successful support & success leaders.
Klever Insight combines the best of the management team’s expertise along with proven customer insights and open measures so everyone can take the next best step, together.
Phil Verghis CEO & Co-founder
I have devoted my career to taking care of customers and sharing what I learn with my peers and have the scars, the awards, a business school case study and a book to show for it. While this helped my career, the companies I worked for, and in my consulting days my clients, it hasn’t fundamentally changed what is possible for customer success and support. Too many ‘launch and leave’ projects. Too many ‘spray and pray’ approaches that created temporary gains that fizzled out in a few years. That’s why we founded Klever Insight.
Together with our customers and partners, we will consistently set and re-set the bar for what’s possible in customer success and support. We believe the journey has just begun. And we can finally impact millions of people around the world.
Adam Krob CIO & Co-founder
I have worked in the IT, call center and customer support industry for 20 years in many different organizations, from small, boutique teams to large call centers. My focus has been on leading customers to sustainable, extraordinary outcomes by driving collaboration across cross-functional groups.
At Klever Insight, I draw on industry best practices and innovative approaches to help service and support organizations align from executive vision to manager discipline and front-line execution.
Gopal Swamy Product
I’m a product leader and entrepreneur with 15+ years of experience in consulting and tech start-ups. As a management consultant, I set up and optimized numerous support organizations and operations. As an entrepreneur, I have co-founded and run marketing, sales, and product organizations for VC-backed start-ups.
At Klever Insight, I guide our product strategy and development process. Klever Insight is the first digital advisor of its kind and a game changer for support teams and executives.
Kajoli Gokarn Design & Co-founder
Over the last 25 years, I have worked around the world in international advertising agencies as well as done freelance work in graphics design.
At Klever Insight, I work with a truly inspirational team of people to use visual design to make our solutions significantly better. My job is simplify everything we touch so that there is an emotional connection between our offerings and our customer’s lives.
Martin (Marty) Coyne II Advisor to CEO
Since leaving Kodak as an EVP a decade ago, Marty founded the CEO Learning Network. He works closely with a diverse group of corporate directors, CEOs, senior business executives and investors in roles as a board chair, lead director, director, committee member, senior executive and senior business advisor. He advises directors and CEOs, both new and those running billion dollar businesses, on how to improve their effectiveness and board relationships. He served as a director of Akamai Technologies since 2001, and was Lead Independent Director until 2013.