60 to 90% of an organization’s problems
have been solved before, by someone else.
If only we knew what we already know.
Klever Knowledge
Klever Knowledge helps organizations manage, share, and optimize their existing knowledge to create more value for both users and customers. Klever Knowledge was born from KCS®* Knowledge-Centered Service, which was designed for the intense support environment where survival depends on what you know and how fast you solve problems.
Unlike traditional case-first approaches where knowledge is an afterthought, KCS becomes the way people solve problems and creates knowledge as a by-product of problem solving.
We believe it is the foundation to creating a knowledge-first culture.
Do you make the most of your knowledge base?
Every organization can optimize knowledge to improve process, response time, and outcomes. Klever can help.
Online, self-paced training
Who? Service and support managers and team members who want to learn the basic principles of standing up, adopting, and maintaining a knowledge-sharing process.
What? Our easy-to-follow online training lets knowledge workers learn the material at their own pace, with printable handouts and posters and quizzes to help the learning “stick.” Lessons cover coaching, workflow, articles and roles, content standard and health, and measures.
When? The training consists of short, memorable lessons that knowledge workers complete at a pace that works for them.
Why? By building in smart tactics and productive habits, we help your support and service team quickly access the right information to resolve issues and satisfy customers by leveraging your organization’s collective experience. Knowledge workers learn to create, reuse, and improve knowledge to facilitate gains in operational efficiency, increase success with self-service, and improve service across the enterprise.
Virtual Workshops
Who? Service and support teams who have identified key issues in their knowledge-sharing that must be addressed quickly and efficiently or organizations looking to stand up a knowledge-sharing system from the ground up
What? Our one-day virtual workshop leads your team through exercises, discussions, and breakouts with a Klever Insight co-founder. We discuss the value of knowledge-sharing and the elements of a successful program, as well as the steps to gain buy-in across the organization and best practices to get started. Or, if you’re experiencing issues with your existing knowledge-sharing process, the workshop can be customized to address that challenge.
When? The training usually takes place over one to two days, virtually and in real time, so attendees can interact with the Klever team and ask questions.
Why? No two organizations are alike. The workshop session is ideal for organizations that have specific issues they need to address quickly and efficiently. Attendees will leave the session with practicable ideas for addressing their challenges and/or with a better understanding of the value of and best practices for knowledge-sharing.
Accelerator
Who? Managers who have identified complex knowledge-sharing issues that require transformation of a process, approach, and mindset
What? Our 90-day Accelerator is a structured program that includes weekly online training sessions with a Klever co-founder, followed up with offline tasks that help teams move a large-scale project forward. Working alongside the Klever team, your group identifies its most pressing knowledge-related issue, brainstorms a potential solution, then breaks down the steps it needs to take to reach the desired outcome in just three months.
When? For 90 days, attendees meet with the Klever team on a weekly basis to learn the steps for moving their project forward and to review their progress toward their ultimate goal.
Why? Transformation can be difficult, and lasting success requires slow and steady progress. The Accelerator allows managers to reach their end goal in a defined period of time by breaking down the project into manageable weekly steps.
*KCS is a service mark of the Consortium for Service Innovation, who created and maintains the standard: http://www.serviceinnovation.org