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“Though it was challenging in the beginning, it was an incredible experience to take a step back and look at our metrics purely based on customer experience, as well as through the lens of the entire organization, rather than just our daily routine of case management.”

“As a result of our partnership with Klever, we were able to reduce the publishing time from days to 32 minutes and improve content health so that 27% of our articles covered 80% of usage.”

– Sandeep Kondaiah, Program Manager, Knowledge Management Tweet

“Thank you, Tyler. This was not something just anybody could do. It takes a very special organization that has the resources, talent, and ingenuity. We are grateful to you for all of your efforts, and the State is much better off for it.”