The first data-driven, digital coach for customer support managers.
Results in 30 days. No consulting required.
ENTERPRISES LOSE $338B ANNUALLY FROM POOR CUSTOMER SUPPORT*
As leaders, we spend a lot of time coming up with strategic plans to address this.
PLANS LIKE
And expect our managers to make it happen.
But if you ask your managers a simple, powerful question…
What progress did you make against the strategic plan today?
They won’t be able to answer.
*Genesys 2011 Report – The Cost of Poor Customer Service in 16 Key Economies
3 REASONS
1. Managers don’t have the luxury to focus on strategy – it’s always the customer first.
2. Strategy does not translate to actionable daily tasks.
3. Antiquated metrics mean it’s impossible to track meaningful progress.
And no one asks frontline team members for input even though they know where the problems are.
UNTIL NOW
How it works
5/24/30
Klever Insight software gives managers the personalized coaching they need to implement strategy, in just minutes a day.
With modern measures that matter to your business.
Time taken by internal teams for survey
Teams take a short survey, 14 questions. Takes less than 5 minutes to complete, 90% completion rates.
Hours after survey closes you start making progress
Klever Insight recommends your smartest next step. Analysis and key objectives based on your team’s perceptions and ability to execute.
No consulting required. No professional services required. Your teams are fully onboarded and trained in an hour.
Leaps, Jumps and Steps
Programs with more focused assignments for your team with contextual bite-sized steps for managers so they can do just a little every day to make a big difference.
Your team’s success measured with a modern open metrics standard.
“Pure Magic “
-Director, London
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