Operational Excellence Made Easy
With the tools you already have
V1.0 out Q1 2018
Our software combines feedback from your customer facing employees with sophisticated algorithms to identify, analyze and propose specific solutions to the operational challenges that your frontline managers face 24 hours a day.
What if you were able to focus on the ‘important’ not just the ‘urgent’ so that you do things that truly make a difference for your customers, employees and the business? All based on a modern, open customer metrics framework?
There is no platform that addresses this. So we built it.
1. ASSESSMENT, ANALYSIS & AREA OF FOCUS
Teams take a short, powerful Assessment. The Klever Analysis Engine analyzes your organization’s survey data through multiple lenses to find potential areas of improvement. These are then filtered through the your organizational ‘Service DNA’ characteristics to pinpoint the areas of improvement most likely to deliver results. The tailored analysis tell you the smartest thing to do next. This is presented as your Area of Focus.
Managers work on contextual, actionable, step-by-step Recommendations. For each ‘Area of Focus’, the Klever Recommendation Engine provides multiple Recommendations for you to execute. These Recommendations are delivered based on a combination of your Assessment results and the choices of organizations that look just like you. Each Recommendation has specific tasks and steps and related Measures.
Executive dashboards show overall progress through Measures, including powerful new metrics based on the Open Customer Metrics Framework. You not only see progress being made, but see tangible proof of your success. Klever Insight doesn’t stop there. Continual, ongoing Recommendations change as you progress.
Find the smartest thing to do next based on employee-driven input, blended with what works from external sources. All based on a modern, open customer metrics framework. Your teams will work on specific, actionable steps in bite-sized chunks to deliver change in your Area of Focus. With Klever Insight, you will have Empowered Experts Everywhere.
V 1.0 out Q1 2018, don’t miss the chance join other leading enterprise organizations that use Klever Insight.
Join the movement.
“The survey questions look similar to our annual HR survey. But now I get how this is so different and fantastic.”
AREA of FOCUS
“Simple, clean and elegant”.
“Crystalizes what needs to be done in a data-driven way.”
“Love the smartest thing to do next. Really nice playbook.”
“Shows us what the right things to focus on are, in a holistic and comprehensive way. Identifies what to work on in a way that we can all agree on.”
“Level of detail on exactly what to do next is fantastic. Really like the step-by-step templates.”
“Loved the metrics and how Klever Insight helps us get rid of obsolete measures.”
“You are tapping community wisdom in a way I’ve never seen before.”
“Klever takes a unique and creative approach by automating years of learnings in the field. Klever capabilities and methodologies are built on a flexible and scalable platform. I highly recommend Klever.”
“I was highly impressed to see how Klever Insight can ensure improved employee experience, customer experience and operational capabilities. I have never seen such a great solution to measure the progress and knowing the smartest thing to do next. I see great potential in your company and the product. I am a customer facing engineer and according to me Klever Insight has everything I need to help my team.”