Operational Excellence Made Easy
With the tools you already have
V1.0 out Q1 2018
Klever Insight
Our software combines feedback from your customer facing employees with sophisticated algorithms to identify, analyze and propose specific solutions to the operational challenges that your frontline managers face 24 hours a day.
In the Intense Support Environment Taking Excellent Care of Customers Consistently is Very Difficult to Do
What if you were able to focus on the ‘important’ not just the ‘urgent’ so that you do things that truly make a difference for your customers, employees and the business? All based on a modern, open customer metrics framework?
There is no platform that addresses this. So we built it.
Klever Insight Continually Answers 3 Critical Questions for Leaders and Managers in Support
How Does it Work?
1. ASSESSMENT, ANALYSIS & AREA OF FOCUS
Teams take a short, powerful Assessment. The Klever Analysis Engine analyzes your organization’s survey data through multiple lenses to find potential areas of improvement. These are then filtered through the your organizational ‘Service DNA’ characteristics to pinpoint the areas of improvement most likely to deliver results. The tailored analysis tell you the smartest thing to do next. This is presented as your Area of Focus.
2. RECOMMENDATIONS
Managers work on contextual, actionable, step-by-step Recommendations. For each ‘Area of Focus’, the Klever Recommendation Engine provides multiple Recommendations for you to execute. These Recommendations are delivered based on a combination of your Assessment results and the choices of organizations that look just like you. Each Recommendation has specific tasks and steps and related Measures.
3. MEASURES
Executive dashboards show overall progress through Measures, including powerful new metrics based on the Open Customer Metrics Framework. You not only see progress being made, but see tangible proof of your success. Klever Insight doesn’t stop there. Continual, ongoing Recommendations change as you progress.
Change the way you think about Support
Find the smartest thing to do next based on employee-driven input, blended with what works from external sources. All based on a modern, open customer metrics framework. Your teams will work on specific, actionable steps in bite-sized chunks to deliver change in your Area of Focus. With Klever Insight, you will have Empowered Experts Everywhere.
V 1.0 out Q1 2018, don’t miss the chance join other leading enterprise organizations that use Klever Insight.
Join the movement.
