What does Drinking Champagne have to do with building modern enterprise software?

When we brought together leading organizations and leaders in companies to create a modern, open, balanced measurement scorecard — the Open Customer Metrics Framework (OCMF) — there were some measures we called ’emerging measures’. These are measures we felt were important, but we didn’t really have specifics on how to capture them. I’ll walk through one of the more intriguing ones, and how we use this internally at Klever Insight.

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The Klever Insight Manifesto

We work with leaders in service and support organizations who believe that support is more than just taking care of a customer after they have a problem. We believe every company can learn how to listen to their customers, employees and their business and apply what they learn. We also believe that champions of these …

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