We work with leaders in service and support organizations who believe that support is more than just taking care of a customer after they have a problem.
We believe every company can learn how to listen to their customers, employees and their business and apply what they learn. We also believe that champions of these efforts shouldn’t have to take this journey alone.
Klever Insight was born from deep hands-on expertise in intense support environments where survival depends on what you know and how fast you solve problems.
But, we know that while the principles of modern customer support are simple, putting it into practice in the interrupt-driven world of support is really hard. Solving problems as well as root causes. Taking care of employees as well as customers. Creating an environment of listening and learning instead of control and compliance.
Traditional solutions think technology alone is the answer. It requires a focus not just on tools, but on people and process.
That’s why we created Klever Insight.
Klever Insight creates empowered experts everywhere. And enables you to earn and demand respect on behalf of the customer from the rest of the organization.
It was developed by experts who are passionate about helping your organization get the most from the people and knowledge you already have.
Only Klever Insight combines technology and methodology. Process and principle. Powerful tools built on a foundation of deep hands-on expertise and award-winning techniques. Delivered in a way that brings the best of your organization to each customer interaction, lifting up your people with it, providing lasting value to all.
Together we help you take customers beyond something to be taken care of. Or even managed.
With Klever Insight, knowledge about your customers, employees and your business becomes a lever. To solve problems faster, create more value, and lift your organization and the people within it.