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Month: April 2019

A new metric to show the effectiveness of internal documentation – the looper

April 9, 2019 by Adam Krob

For those of us who have worked for years with customer-facing documentation, we have found a wealth of information (not always accurate, but a lot of it) about how valuable the knowledge we deliver is. Some examples are the number of times a bit of knowledge shows up in a search result, how frequently it …

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