Adam Krob

For more than two decades, Dr. Adam Krob has studied how to use knowledge management practices to uncover and deliver tangible, long-lasting value for organizations. His work focuses on how sharing knowledge across organizations can increase productivity for entire teams and decrease the time to competency for new team members. He also studies how improved knowledge sharing can enhance practices like ITIL, COBIT and Agile and can fit into organizations like sales engineering, professional services, learning and development, human resources, and customer/technical support. Dr. Krob has an MBA and a PhD and is a recognized expert in knowledge management practices. He is the Co-founder and CIO of Klever and lives with his wife and daughter in New Orleans.

A new metric to show the effectiveness of internal documentation – the looper

April 9, 2019 by Adam Krob

For those of us who have worked for years with customer-facing documentation, we have found a wealth of information (not always accurate, but a lot of it) about how valuable the knowledge we deliver is. Some examples are the number of times a bit of knowledge shows up in a search result, how frequently it …