A Letter from the CEO

Dear friends:

As leaders in service and operations, we are used to being the pillar that others lean on when things descend into chaos. Our reason for being is taking care of customers, with resilient systems and processes with multiple backups, sharpened by decades of experience.

But what happens when everything collapses around us, and we too feel the crushing weight of a pandemic that upends all our plans and stresses our systems, our people, and ourselves to the limit?

We can muddle through, or we can build on the foundation that marks our profession—the willingness to help each other—to know that all of us are better than any one of us.

In response to COVID-19, Klever Insight has reached out to colleagues, customers, industry leaders, and thought gurus to orchestrate a series of roundtable conversations to explore ways to help each other and share tips, “gotchas,” and new best practices as we navigate our way to surer footing.

We hope you’ll reach out to us if you need assistance or have a question, and that you’ll pay that assistance forward to another person or organization in need.

Stay well.