Dear friends:

Service leaders often are the pillar that others lean on when things descend into chaos. Our reason for being is taking care of customers, with resilient systems and processes with multiple backups, sharpened by decades of experience.

But what happens when everything collapses around us, and we too feel the crushing weight of a pandemic that upends all our plans and stresses our systems, our people, and ourselves to the limit?

We can muddle through, or we can build on the foundation that marks our profession—the willingness to help each other—to know that all of us are better than any one of us.

In response to COVID-19, Klever Insight looked to its customers on how to proceed. They wanted help finding immediate fixes to new and evolving problems in formats that would not drain precious resources like time, staff, and budget.

We responded by harnessing our knowledge management and process improvement expertise into innovative virtual consulting sessions, ensuring our customers could pivot to meet new challenges as they arose. These sessions included coaching managers and supervisors to do more than they thought possible through structured problem-solving. We’re calling these sessions “Accelerators,” and we’re pleased to see clients realize results in as little as two weeks.

Additionally, Klever Insight reached out to colleagues, customers, industry leaders, and thought gurus to orchestrate a series of roundtable conversations to explore ways to help each other and share tips, “gotchas,” and new best practices as we navigate our way to surer footing.

This group meets regularly to discuss the most important issues facing services and support right now. In the days, weeks, and months to come, we will be sharing the results of these discussions with you.

We hope you’ll reach out to us if you need assistance or have a question, and that you’ll pay that assistance forward to another person or organization in need.

Stay well.

Peace,

Phil