For each of our discussed topics, we’re producing “Roundtable Report” summaries, available to all members (not just those who attended the session). You are encouraged to share this information with your teams and others you think would be interested.
The definition of “a leader,” specifically in the corporate world and western hemisphere, has morphed and evolved quite a bit in the last century or so.Early in the 19th century, a business “leader” was a titan of industry, usually a once-poverty-stricken lad (and yes, way back
In 1998, the Harvard Business Review published an article entitled, “The Set-Up-to-Fail Syndrome,” which described a scenario where employees perceived as weak performers “lived down” to their detractors’ lowest expectations.
Through the discussion, the roundtable members were able to define the types of team members that stood out as leadership candidates, and the skills those workers should develop further if they hope to lead a Services organization in the future. In this way, the group has put together a kind of industry-standard roadmap for developing the complete Services leader of the future.
One of the essential responsibilities of support leaders is to identify future leaders (and help them become leaders, which we will cover in a future post). How can we recognize that team members are up-and-coming leaders? In a recent working session with successful support executives, facilitated by Phil Verghis, we came up with nine characteristics of up-and-coming leaders.