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OCMF Self-Assessment Insight For Customer Success and Support Leaders
Created and shared by Klever Insight
In order to get to where you want to go, you need to know where you are.
Klever Insight created and has made freely available this simple template to let executives see where you are relative to what the Open Customer Metrics Framework proposes.
Enter your business email to instantly download the free template: OCMF Self-Assessment Insight For Customer Success and Support Leaders, brought to you by Klever Insight.
- Please pay it forward and share your high level findings with the Linkedin group: Open Customer Metrics Framework.
- Check out the resources section of www.ocmfgroup.org for many more tips and resources, including books.
- Watch the Klever Insight blog page for more articles on metrics that matter for Customer Success and Support leaders.
Open Customer Metrics Framework (OCMF) is the open, modern measurements framework that helps support and success leaders measure what actually matters. Created by a group of award-winning practitioners and experts, OCMF is designed to facilitate an environment of learning and dialogue. OCMF is available free to everyone via a Creative Commons license.
Klever Insight, the first-ever digital advisor for customer success and support teams, has been designed from the ground up to always include the latest thinking from the OCMF framework.
Klever Insight is a founding member of OCMF.