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About OCMF
Open Customer Metrics Framework (OCMF) is the open, modern measurements framework that helps support and success leaders measure what actually matters. Created by a group of award-winning practitioners and experts, OCMF is designed to facilitate an environment of learning and dialogue. OCMF is available free to everyone via a Creative Commons license.
Klever Insight, the first-ever digital advisor for customer success and support teams, has been designed from the ground up to always include the latest thinking from the OCMF framework.
Klever Insight is a founding member of OCMF.