Klever Insight is the first-ever, interactive digital advisor that leverages company and industry expertise to help customer success and support leaders always know “the smartest next step” to best engage employees and customers.
Founded by experts who understand the intense, interrupt-driven world of customer operations, Klever Insight provides a step-by-step way to focus on the important and strategic, while still managing the urgent — so managers can do just a little every day to make a big difference.
Here’s how it works:
First, Klever Insight gathers input from all employees to learn about your goals and challenges.
14 questions. Takes less than 3 minutes to complete, 90% completion rates
Then, the platform analyzes those against its constantly-updated knowledge base of proven best practices to recommend the smartest thing to focus on.
Klever Analysis Engine — Output From Assessment Data & Research
Klever Insight aligns managers with a playbook of contextual recommendations with tasks.
draws from a vault full of TIPS & templates to make the recommendations easy and fast to complete
tasks with Bite-sized STEPS that can be completed by any support manager
Klever Insight then uses simple yet powerful metrics to show progress towards business outcomes, and highlights what to focus on next.
How are we doing – based on open customer metrics standard – OCMF