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Download the OCMF Self-Assessment Insight For Customer Success and Support Leaders template

In order to get to where you want to go, you need to know where you are.

Klever Insight created and has made freely available this simple template to let executives see where you are relative to what the Open Customer Metrics Framework proposes.

Enter your business email to instantly download the free template: OCMF Self-Assessment Insight For Customer Success and Support Leaders, brought to you by Klever Insight.

About OCMF

Open Customer Metrics Framework (OCMF) is the open, modern measurements framework that helps support and success leaders measure what actually matters. Created by a group of award-winning practitioners and experts, OCMF is designed to facilitate an environment of learning and dialogue. OCMF is available free to everyone via a Creative Commons license.

Klever Insight, the  first-ever digital advisor for customer success and support teams,  has been designed from the ground up to always include the latest thinking from the OCMF framework.

Klever Insight is a founding member of OCMF.

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Download the Klever Insight Sample Content Standard for Knowledge

For knowledge to be easily shared, the core nuggets of information – the article – has to be easy to understand from the requester’s perspective, it has to be easy (and fast) to find. This means it should be easy to create content.

Use this template as a simple way to create a content standard – a document that defines the parts of an article and gives some examples of good articles.

Enter your business email to instantly download the free template: OCMF Self-Assessment Insight For Customer Success and Support Leaders, brought to you by Klever Insight.