The best shared services organizations continually improve their end-to-end processes.
As IT transforms into “Shared Services” in many organizations, managers and their teams need to think beyond their individual jobs to understand their roles across the entire enterprise. It’s not enough to follow a process—it’s more impactful to improve the process.
Over the last 20 years, tech support has been driven by cutting costs, increasing productivity, and reaching hyper-efficiency. But today, customers and employees want more—they want meaningful exchanges and experiences that give them purpose and satisfaction. Shared services organizations only achieve that when they continuously adapt and evolve their end-to-end processes.
Shared services need a comprehensive, holistic approach
Shared services teams have turned to Klever Insight when they’ve noted that service owners often lack clarity and common understanding of service management across the enterprise. They need managers to work toward a holistic solution for all people, processes, and systems to deliver digital transformation and corporate change. This means monitoring a service’s performance, setting meaningful operational measures, and evolving process and methodology based on both proven and leading-edge best practices.
The Klever Insight solution helps shared services organizations evolve and improve their people, process, technology, culture, leadership, and metrics. We’ve codified best practices into guided methodology that continually improves the process. No training seminar, online course, or consulting firm can provide the level of knowledge, confidence, and reinforcement in as little time as Klever Insight’s software-as-a-service.
Small steps impact digital transformation
The Klever Insight software coaches your management team to take the next best steps to collaborate to move forward projects and roadmaps. This isn’t just an FAQ list: We’ve converted the collective knowledge of tech support best practices—both proven and leading-edge—into practical, actionable steps that will facilitate strategic, big-picture thinking in your managers, in just minutes a day, without taking away time and attention from their tactical responsibilities. And small steps can have big impact in digital transformations.
Achieve corporate change without technology disruption
The solution quickly gains user buy-in because it is easy to stand up: Unlike alternative solutions, the software requires no consulting time, no professional services, and no disruptive integration with existing IT services.
But the Klever Insight leadership team is prepared to offer as little or as much assistance as your organization needs to realize optimal results. If you’d like some hands-on guidance, we offer additional consulting services, as well as pilot and accelerator programs that help assess your team’s specific needs and choose the leaps that address them. It’s a customized solution at out-of-the-box pricing!
Take your next best step
How can we help your shared services organization?