Buried in backlog with no end in sight?
You’re not alone. Klever Insight founder and CEO Phil Verghis has been talking to dozens of his colleagues and connections in the last few weeks about the challenges they’re facing in tech support and shared services.
More often than not, they’ve told him that one of the most morale-sapping issues that hands-on managers face is a list of action items that exceeds their capacity to handle them.
They issue edicts and give special incentives and authorize overtime. Finally, they think they have the backlog under control, and they turn their attention to more strategic actions, but before too much time passes, backlog has creeped up on them again. Sound familiar?
Want to learn to break this cycle?
