Klever Insight, the interactive digital advisor, leverages company and industry expertise to help customer success and support leaders always take “the smartest next step.”
Announcing Klever Insight — the first digital advisor for customer success and support launches to help leaders always take the smartest next step.
Top 25 Thought Leaders in Technical Support and Service Management
Invited to be on TSIA’s Partner Advisory Board
HP Enterprise wins prestigious TSIA Star Award for Best Practices in Knowledge Management in 2016, showing a bottom line savings of $58M.
HP Enterprise wins President’s Quality Award from CEO Meg Whitman, in 2015 and cites Klever partnership for making this happen.
Seeing the need for a modern metrics standard for the Customer Success and Support industry, Klever opens up its research and invites innovators and associations to what becomes the OCMF group.
Published second Klever Benchmark Report: The State of Knowledge Sharing 2016.
Released the Customer Support Capability Assessment, our second optimized consulting process which expands beyond Knowledge management to running Customer Success and Support operations.
Broadened our message to encompass customer support – to integrate knowledge about your customers with knowledge about your business, providing lasting value to both.
Published first Klever Benchmark Report: The State of Knowledge Sharing 2015
Voted Top 10 in prestigious CRM Idol 2014 Contest.
Klever wins the 2014 TechBEST award at TSIA’s Silicon Valley conference.
Klever unleashes our first optimized consulting offering, Klever Accelerator which leads to 300% improvement in productivity, 350% reduction in expected costs.
Klever is officially incorporated.
Marty Coyne joins as lead investor and advisor to the CEO. Marty ran a $9B business, is a long-time independent director at Akamai Technologies, and recognized by the National Association of Corporate Directors as one of the top 100 directors.
Klever is a TSIA ‘Vision Award’ finalist for a ‘truly game-changing idea’, a NC IDEA finalist and a Charlotte Venture Challenge semi-finalist.
Phil, Adam, Bill and Kajoli start working on what eventually becomes Klever Insight.
The Klever journey began when Phil got tired of answering the same questions over and over again while doing technical support. There had to be a better way to share knowledge.