News and Events

Upcoming events

Watch this space for upcoming events


Past events

May 8 2018 (11:15 AM – 12:00 PM) – San Diego

Finally! An Open, Modern, Metrics Standard

In this session, Klever Insight CEO and Co-founder Phil Verghis and Judith Platz VP, Support Services Research – TSIA will introduce you to a powerful framework that will forever change how you think about metrics: the first open standard for customer support leaders.

There’s no standard way for tech support leaders to report on what they measure. Even worse, we often measure too much sometimes things that aren’t even relevant. Most organizations rely on metrics that were developed and perfected for phone-based call centers from the last century. Times have changed, so why haven’t our metrics?

Join Phil Verghis and Judith Platz for this session. Hope to see you there!

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May 8 2018 (2:00 PM – 2:45) – San Diego

How a Culture of Knowledge Sharing Enables the New Support Employee 

Come to this highly interactive session with Klever Insight CEO and Co-founder Phil Verghis and John Ragsdale, VP, Distinguished VP, Service Technology Research – TSIA

Changing culture is too ambitious a task for a group. What can be done is to change tiny habits that become part of people’s behaviors. When enough people change their behaviors, culture changes. Come to this highly interactive session to learn how a group of leaders have taken an innovative yet practical approach to create a culture where people want to leave knowledge in a better place than when they found it, every time they interact with it. A kinder, gentler, modern KM approach based on KCS.

Join Phil Verghis and John Ragsdale for this session. Hope to see you there!

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May 8 2018 (3:00 PM – 3:40 PM) – San Diego

Case Study – A Data-Driven way to Know the Smartest Next Strategic Thing to Do

JDA Director of Customer Success Amanjit Sandhu and Klever Insight CEO and Co-founder Phil Verghis will describe the JDA’s use of and contributions to the Klever Insight beta program. 

With so many important strategic initiatives to focus on for JDA leadership, which were the ones that made the most sense and would have the highest probabilities of success? Once they decided on what they were going to be, how could managers know exactly what to do to in order to execute against that strategy based on their group’s capabilities? And finally how would they know if they were on the right track? Our speakers will describe JDA’s use of and contributions to the Klever Insight beta program. Klever Insight helps JDA customer success and support managers take a few small steps every day that add up to big, strategic changes.

Join Phil Verghis and Amanjit Sandhu for this case study session. Hope to see you there!

 

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October 23-25, 2017 – Las Vegas

Meet your new digital advisor at TSW World 2017: Klever Insight

Now available to select companies in Beta.

Klever Insight leverages everyone’s expertise to help customer success and support leaders always know “the smartest next step” to best engage employees and customers.

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News

September, 2017 – Durham, NC

Announcing Klever Insight — the First digital advisor for customer success and support leaders to always take the smartest next step.

Beta program launches at TSW Vegas on October 22nd 2017 — two major enterprises revealed who have been testing it across multiple countries.