ENTERPRISES LOSE $338B ANNUALLY FROM POOR CUSTOMER SUPPORT*

As leaders, we spend a lot of time coming up with strategic plans to address this.

PLANS LIKE

And expect our managers to make it happen.

But if you ask your managers a simple, powerful question…

What progress did you make against the strategic plan today? 

They won’t be able to answer.

*Genesys 2011 Report – The Cost of Poor Customer Service in 16 Key Economies