We firmly believe in ASP’s mission to provide deep resources to service and support professionals; through its library of research reports, archives of articles, links to independent experts, and contact lists, ASP members have access to unlimited resources to help them solve the problems they encounter every day. As IT transforms into “Shared Services” in many organizations, managers and their teams need to think beyond their individual jobs to understand their roles across the entire enterprise. It’s not enough to follow a process—it’s more impactful to improve the process. We know a little something about applying cumulative knowledge to improve processes, and that’s why we’ve partnered with ASP to offer members special access to our expertise in knowledge sharing best practices. We developed our product and service offerings because we realized—from our own experience in the industry—that improving productivity, efficiency, and performance is not achieved solely by finding more time for managers to do more work. Instead, it’s about instilling confidence and providing them practical, actionable, bite-sized chunks of information they can quickly digest and easily enact to keep a team moving forward, while supporting the enterprise’s desired business outcomes. Now, we’re moving our mission forward by offering our cumulative knowledge to ASP members. We want to share with you our experiences, knowledge, and best to boost your team’s performance. It’s a partnership that makes sense—just as ASP promises a small, friendly community—good friends that can help—Klever Insight is a hands-on organization that promises customers and partners access to our founders and thought leaders to assist with problem-solving.